10 Top tips for customer journey planning

Customer journey planning is a vital but daunting task. So here are my top tips for effectively mapping your…


Gardening Retail Safari

What’s blossoming in store in the world of gardening

At The Behaviours Agency, we’re experts in shaping shopper behaviour. We use our…


Retail Safari - The ART of selling (Amsterdam)

The Behaviours Agency had a company away-day recently to Amsterdam for a Retail Safari, in the hope of identifying…


Innovation tour: Leveraging Local Communities

On our latest innovation tour we caught a glimpse of national brands leveraging their local communities through…


Predicting the Future of Shopping – science and fiction

It was revealed last week that half of all smaller high street retailers and charities are not considering the future…


Has Thomson’s flagship store set the bar for retail innovation?

Thomson’s store of the future concept has transcended into a retail experience that captures the essence of retail…