RETAIL FUTURE PROGRAM

A future-focused program that reimagines retail spaces, formats and experiences to meet changing shopper expectations.

Reinvent your retail experience

USED BY
THE CHALLENGE

Retail is changing fast. Consumers avoid old formats that feel tired and stay away from experiences that lack inspiration. Reduced footfall and lower dwell time mean stores fail to earn their place, and brand perception weakens.

The Retail Future program repositions retail as a growth driver.

COMMERCIAL IMPACT

Retail experiences that attract, engage and convert, now and in the future.

Increased footfall

Higher conversion

Increased quality perception

Increased dwell time

WHY IT WORKS

Because retail succeeds when it offers something worth showing up for.

HOW IT WORKS

Understand future shopper behaviour

Identify needs, expectations and tensions.

01

Define the retail role

What the store must deliver.

02

Design the experience

Layouts, moments and services.

03

Prototype new concepts

Ideas ready to test and scale.

04

CUSTOMISABLE PROGRAM DELIVERABLES

Retail vision and principles

Store concepts

Experience design ideas

Service and interaction concepts

Executive vision story

FACING A DIFFERENT CHALLENGE?