Our team

Sue Benson
Founder & CEO

Dorina D’Ambrosio
Founder & Creative Director

James Ballinger
Client Services Director

Sue Benson
Founder & CEO

Dorina D’Ambrosio
Founder & Creative Director

James Ballinger
Client Services Director

  • With two decades spent at heavyweights like Mother London, AnalogFolk, and LOVE, Neil has seen it all (and branded most of it). 

    From global icons like Nike and Heineken to the scrappy challengers looking to shake things up, he’s spent the last 20 years proving that brand transformation isn't just about a good headline or pretty packaging, it’s about creating work that actually sticks.

    An award-winning strategist, Neil’s less interested in jargon and more interested in what makes people tick, having helped brands like Stella Artois and HSBC find their voice in a crowded room.

    As our CSO, Neil is the guy you want in your corner when things get complicated. 

    He’s driven by a massive dose of creative ambition and the belief that every industry headache is just a great opportunity in disguise. 

    Warm, confident, and always aiming for work that’s truly memorable, Neil makes the big, scary strategic leaps feel like the most natural thing in the world.

  • With two decades spent at heavyweights like Mother London, AnalogFolk, and LOVE, Neil has seen it all (and branded most of it). 

    From global icons like Nike and Heineken to the scrappy challengers looking to shake things up, he’s spent the last 20 years proving that brand transformation isn't just about a good headline or pretty packaging, it’s about creating work that actually sticks.

    An award-winning strategist, Neil’s less interested in jargon and more interested in what makes people tick, having helped brands like Stella Artois and HSBC find their voice in a crowded room.

    As our CSO, Neil is the guy you want in your corner when things get complicated. 

    He’s driven by a massive dose of creative ambition and the belief that every industry headache is just a great opportunity in disguise. 

    Warm, confident, and always aiming for work that’s truly memorable, Neil makes the big, scary strategic leaps feel like the most natural thing in the world.

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FAQs

  • While many creative agencies in Manchester focus solely on what their work looks like, we underpin what we do with what insights informed by behavioural science. Based in Exchange Quay, we use our unique ‘Motivation + Memorability’ approach to ensure brands aren’t just seen, but remembered and acted upon. We don't just guess what works; we use proven psychological principles to drive commercial results.

  • Choosing an creative agency in Manchester like ours gives you access to a world-class creative hub with deep roots in the North’s retail and business landscape. Being local to Greater Manchester allows for closer collaboration, but our behavioural-first approach means we deliver national and international impact for brands across the UK and beyond.

  • Traditional branding often relies on demographics, but we focus on why people buy. By identifying the core motivations that influence your specific audience, we create strategies, brands and campaigns that are truly relevant and hard to ignore. This precision leads to more effective campaigns, higher conversion rates, and better long-term brand equity.

  • We offer ten transformation programs designed for growth. Whether you need Brand Creation for a new idea, Brand Renovation for a tired identity, or Architecture Clarity to simplify your product range, our Manchester-based team uses behavioural insights to ensure your brand is undeniably relevant and totally un-ignorable.

  • We use our "Motivation + Memorability" framework to unlock consumer behaviours. By understanding how the human brain processes information and stores memories, we create creative work that sticks. From packaging to digital experiences, we ensure your advertising cuts through the noise and becomes the top of mind choice for your customers.

  • Absolutely. We have loads of experience in the retail, grocery, and home sectors. Our Shelf Advantage program is specifically designed to give your packaging and POS the edge in high-pressure retail environments by leveraging behavioural biases like social proof and scarcity to influence the point of purchase.

  • We work across a diverse range of public and private sectors, with deep expertise in lots of sectors, including Retail, Grocery, Home, Construction and FMCG. As a B Corp certified and 100% employee-owned agency, we pride ourselves on building happiness for our clients and their customers through ethical, effective creative solutions.

  • METRIC is our proprietary framework for navigating consumer decision-making. It breaks down complex human behaviours into six key elements: Money, Effort, Time, Risk, Individuality, and Conscious Thought. By auditing comms against these pillars, we can identify exactly where you are losing customers and how to fix it through smarter creative, copy and messaging.